Refund Policy · Stacklert

1. Free trial

All Stacklert plans include a 14-day free trial. No credit card is required to start a trial. You will not be charged until you choose a paid plan after the trial ends.

2. Cancellations

You may cancel your subscription at any time from the Billing page inside the app. Cancellation takes effect at the end of your current billing period — you retain full access until that date. We do not offer refunds for unused time within a paid billing period.

3. Billing errors

If you were charged in error — for example due to a technical failure or an unintended duplicate charge — contact us within 30 days at billing@stacklert.com and we will investigate and issue a refund where applicable.

4. Payment processor

All payments are processed by Paddle, who act as Merchant of Record. Paddle's own refund and dispute policies also apply. Paddle may be contacted directly for payment-related disputes.

5. How to request a refund

To request a refund or report a billing issue, email billing@stacklert.com with your account email and a brief description of the issue. We aim to respond within 2 business days.

6. Contact

Questions about this policy? Email us at billing@stacklert.com.